Shiraz I

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Verified Reviewer
| map-marker Houston, Texas

Unable to book

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I won an auction and was trying to book for December 2-9, 2023. Although it says on the auction page that December 1-12 is okay to book.

The system does not allow me to book. Nobody picks up the phone at the customer service line.

I have been using skyauction.com since their inception. I had some wonderful trips to Florida with their auctions. Recently, however they have changed for the worse.

I was not given the option to get my money back but just a credit because the resort probably is now getting more money from returning travelers after being cooped up with COVID restrictions.

This is probably the last time I will use them. Way to drive off a good loyal customer.

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Pros:
  • Cheap pricing
Cons:
  • Only credit offered
  • No refunds

Preferred solution: Full refund

User's recommendation: Stay away from this site

Barbara K Nql
map-marker Glasgow, Scotland

I can' use my certificate

i cant use my certificate, nobady ansver the phon e, i can't use my cert 300.00 is lostxxxxxBarbara Kujbida
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Loss:
$300
Pros:
  • Was good
Cons:
  • No more

Preferred solution: Full refund

Linda J Jtv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kissimmee, Florida

Issue with date to check in

Have check in sept 23 -have disability cant be alone helper has emergency that week cant accompany me but can do sept 9 -17 week same resort same accommodations . I asked for a OnE time courtesy to change check in -I cant be alone and need my helper.

Please please consider my request. I can submit dr need to stare need for helper if you require it. I most appreciate your consideration in this matter. I have traveled many times in the past with you ( when I was healthier) always with positive reviews and never asked for anything.

My health has deteriorated so and I dont travel much . But this was a opportunity to see the reunion resort with a helper.

Please please consider my request. Thank you linda

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Loss:
$571

Preferred solution: Change check in date from sept 23 to sept 9 which is in the window of time for the auction. If not I can’t go as I can’t be by myself have multiple sclerosis use scooter need an assistant . Please please help me

Anonymous
map-marker Kingston, New York

Worst experience ever

The property was not ready for guests. It was still very much undergoing renovations. The room had no patio furniture, no screening and very little hot water. No activities! Sky Auction, after reviewing all the photos and forwarding them to RCI, gave me a credit for the full amount I paid and can be used for future travel! Im happy and satisfied. They did the right thing!
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Jaime F Htt

Expiring certificate

I would again like to extent my certificate. I am looking for a similar certificate for April and they are not out yet. My certificate is 319**** I can be reached at (203) 560-**** Or email at jwilcoxsix@***.com Thank you Jaime Fortin
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Pros:
  • Love the prices
Cons:
  • Just trying to reach someone

Preferred solution: Certificate extended

Anonymous
map-marker Orlando, Florida

Problem with reservation

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Turns out the resort I was booked at said they didnt have my reservation, but skyauction confirmed it and everything went smoothly.
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User's recommendation: Skyauction was good, they called me back and resolved the problem

Anonymous
map-marker Saint Louis, Missouri

Problem with reservation

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No answer from Skyauction, paid for auction, but they dont have my reservation, and there is no way to contact Skyauction, they dont answer phone or emaila
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User's recommendation: Steer clear

Anonymous
map-marker Acworth, Georgia

Web site addressed certificate as used.

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SkyAuction replied immediately and was resolved to my complete satisfaction. I actually had to contact reservations instead of trying to use the certificate myself. All is good.
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User's recommendation: Complicated times but my issue was addressed immediately and satisfactory.

zoia r

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I can not cancell trip

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i need to receive cancellation for my reservation
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Loss:
$595
Tonnie B

Upset

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We are at a resort in Florida that we paid for. They do not have any the amenities open that you provided. I called the supervisor and because it's a third party they told me I had to get a hold of you and it says on their website opening soon. we came to this resort with only the pool and the mini golf open that is it I would like my money back or credit to this place.
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Loss:
$330

Preferred solution: Full refund

Duane C Ytq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Upset

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I paid Skyauction over $1200 USD &;;;;;;;;;;;;;;;;;; lost all my money. Website would keep crashing on me. No one from customer service would ever get back to me. A dishonest site!!Stay Away!
View full review
Loss:
$1200
Cons:
  • Fraud they committed
  • Customer service
  • Customer service and fraud

Preferred solution: Full refund

Anonymous
map-marker Baddeck, Nova Scotia

Issue resolved

I just had a call from Skyauction solving my problem. I am pleased with the response and I am no longer pissed off. Thank you Anna at Skyauction. John Donovan
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User's recommendation: Skyauction has sometimes been slow to respond but it has always solved any problems that we have had.

Anonymous
map-marker Cookeville, Tennessee

Skyauction resolved the issue

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Once I contacted skyauction through another source at the company, money was refunded immediately.
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User's recommendation: use caution and be careful during the covid pandemic with reserving vacations

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Mary Branum

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Anonymous
map-marker Cookeville, Tennessee

Resolved issue

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Once Skyauction realize that the mistake was made. Skyauction immediately refund the vacation money. Problem was solved instantly
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Anonymous
map-marker Saint Louis, Missouri

Item not received

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Paid for but didnt receive items. Going on 3 weeks now and no response.
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User's recommendation: Beware !!!

Anonymous
map-marker New Albany, Indiana

Still needing help with dates

No answer from SkyAuction as to if any available dates in October or November Still waiting
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About

Summary

Sky Auction is a company that offers its members numerous travel deals for savings. Sky Auction.com was founded in 1999. The company is headquartered in New York, New York. The company offers a number of popular and exotic destinations: the United States, Canada, Mexico, the Caribbean, Bahamas, countries of Central America, Asia, Australia, Africa, Middle East, etc. The company offers a huge selection of cruises, luxury travel, dining, vacation rentals and entertainment programs.

Sky Auction provides top vacation packages that include Cancun Vacation Packages, London Vacations, Jamaica Vacation Packages, and Orlando Vacation Packages.

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