First I am not a employee of Skyauction. Just ran across this complaint board.
Learned a long time ago people have different levels of expectations. I often blog on internet reviews of services and find most negative reviews are in 2 categories. User error and bad days. While not perfect I have booked over 40 trips with this company since 2006.
Never had a issue that they did not take care of. I have used other travel agencies in the past and found Skyauction's service better than the ones I used in the past. Saw someone complained that they are not accredited with BBB which is silly. It is a choice of any company to list with BBB.
Find listing with BBB is not a guarantee of good service.